REFINED AQUARIA'S DOA
100% Live Arrival Guarantee:
We replace or credit (up to order value) for DOA due to our fault. Buyer pays replacement shipping.
Conditions:
Receive package on 1st attempt. We're not liable for missed deliveries.
Package cannot be left outside. Schedule hold or inform us for alternative delivery options if you can't be home to receive the package.
Buyer has one hour from delivery time to take 2 clear pictures and a clear video of dead shrimp in unopened bag.
Guarantee covers arrival only, not post-acclimation issues.
In the event of a burst bag during transit, please take immediate action. Photograph the damaged bag and its contents. Subsequently, transfer the shrimp to a container of aquarium water. While shrimp may often appear lifeless, they are not necessarily deceased. If the shrimp are indeed non-viable, please provide clear photographs of all specimens for accurate refund processing. As bag ruptures typically occur upon delivery, swift retrieval is crucial.